Barbell Empowered

Terms and Conditions

Barbell Empowered · Updated 12 October 2026

These terms explain how Barbell Empowered coaching works, including payments, appointments, support, and ending your coaching. Read them alongside your selected service description and the written enrolment confirmation supplied before you pay.

1. Who provides the coaching

Coaching is provided by Greg Kench, trading as Barbell Empowered. For applications, payments, cancellations and other administrative matters, email support@gregkench.co.za.

2. Applying and starting

An application does not enrol you, reserve a place or require payment. I review each application personally and reply within 48 elapsed hours. Suitable applicants may be invited to a 20-minute consultation.

For monthly coaching, I confirm the selected service, terms, start date and payment instructions by email. Payment is made outside TurnKey Coach through the agreed PayPal link or EFT details and is verified manually. After acceptance and payment verification, I send a TurnKey Coach invitation. You complete digital screening, intake and agreement; I review these before publishing your first week.

Paid monthly coaching begins on the first day of an agreed calendar month. If a place is available earlier, I may offer complimentary classes before that start date. An early class is not guaranteed. A one-off live session is booked for an agreed time and does not follow the monthly start rule.

3. Services and prices

  • Online Coaching: US$349 per calendar month. Individual strength programming, weekly reviews and video feedback after each strength session. A 10% discount applies when paid quarterly.
  • 1-on-1 In-Person Strength Coaching, Alberton: R3,499 per calendar month. Eight private appointments of 45–60 minutes per calendar month, including assessment and a monthly review. A 10% discount applies when paid quarterly.
  • Live 1-on-1 Online Coaching: US$70 per session. One private 60-minute video session with real-time coaching on your lifts, available on request and subject to availability. Payment is required before the session begins. There is no quarterly option.

The live session is a separate booking. It is not a Premium monthly package and is not included in Online Coaching. Coaching is strength work planned alongside your existing running programme, recovery and race calendar; it is not a running programme.

4. Payment and onboarding

Applying does not authorise a charge. I send the agreed payment route privately after the service and terms have been confirmed. I verify payment myself before granting monthly coaching access. No automated subscription or automatic acceptance is required by these terms.

For quarterly payment, the 10% discount applies to the relevant three-month payment for Online or Alberton coaching. The written offer will identify the amount, covered period and next payment date before you pay. Any later payment arrangement must also be confirmed in writing. The live session is paid individually before its agreed start time.

Payment questions and receipts are handled by email. TurnKey Coach is used for monthly coaching delivery after onboarding, not for collecting payment.

5. In-person and live appointments

Alberton appointments are agreed individually. Eight appointments are allocated to each paid calendar month; this does not promise two appointments in every week. The venue, access details and first appointments are confirmed before in-person coaching begins.

A live online session is subject to availability. Before you pay, I will confirm its date, time and time zone, video method, readiness requirements, and the applicable rescheduling and cancellation terms in writing. Monthly coaching terms do not automatically apply to this one-off booking.

If I cannot deliver an agreed appointment, I will contact you to arrange a suitable replacement or an appropriate credit or refund for undelivered service. Any appointment-specific notice or missed-session rules must be included in your written enrolment or booking confirmation before payment.

6. Support and communication

For monthly coaching, use private TurnKey Coach messaging for programming, training questions and exercise-video feedback after access is granted. Use support@gregkench.co.za for applications, payment, account administration and cancellation. Details for a one-off video session will be supplied with its booking confirmation.

The 48-hour reply promise applies to applications. These terms do not promise round-the-clock access or a fixed reply time for ongoing coaching messages. Coaching channels are not monitored as an emergency service.

7. Ending coaching, cancellations and refunds

Send a monthly coaching cancellation request to support@gregkench.co.za. I will acknowledge it, confirm the applicable end date and reconcile payments, services delivered and any amount due or refundable in writing. A quarterly payment does not remove a cancellation right that applies by law. I will not continue collecting payment for service after its effective end date.

Your written enrolment confirmation should state any agreed ordinary notice period and payment schedule. No universal three-month minimum or month-end cancellation rule is imposed by this page. Where section 14 of South Africa’s Consumer Protection Act applies to a fixed-term agreement, the statutory right to cancel on 20 business days’ notice and the rules on amounts owed and any reasonable cancellation charge take precedence. Other applicable consumer cancellation or cooling-off rights also take precedence.

For a one-off live session, the cancellation and rescheduling terms are confirmed before booking and payment. If I cancel and cannot agree a replacement, the undelivered session is refunded. Refunds and credits for any service are assessed against the agreed terms, delivery and applicable law; there is no blanket “no refunds” rule.

8. Training and safety

Strength coaching does not replace medical assessment, treatment, rehabilitation or your running programme. No race time, injury prevention or other particular result is guaranteed. Provide accurate readiness and health information, tell me about relevant changes, and use safe equipment and space for remote training. Stop an exercise if concerning symptoms occur and seek appropriate medical help. These terms do not exclude rights or liabilities that cannot lawfully be excluded.

9. Privacy and disputes

Personal information is handled under the Privacy Notice. Applying for coaching does not itself subscribe you to marketing. For a service question or dispute, email support@gregkench.co.za. South African law governs these terms, subject to any mandatory consumer protections that apply to you.